I turn operational SOPs into production AI workflows.
I translate operational problems into AI systems.
My work starts with understanding how teams operate, where bottlenecks exist, and which decisions can be automated safely. From there, I design workflows that combine AI agents, APIs, business rules, and human review to create practical automation that works in the real world.
Currently, I contribute to automation initiatives at AWS while building production-focused AI projects around retrieval, workflow orchestration, and customer support automation.
Core stack
Production Credentials
Built internally at AWS
Reseller Support Micro-Agent
running in productionConverted a 30+ page SOP with dozens of branching decision paths into an AI agent that understands customer intent, applies conditional routing logic across linkage timing, billing, and solution provider restriction scenarios, and delivers the correct resolution to engineers in seconds. No manual SOP reading required.
500+
weekly queries
-20%
manual workload reduction
Built internally at AWS
Route 53 SQIR Automation
testing - pre-productionEnd-to-end async agent that autonomously handles Route 53 service quota increase requests. Validates eligibility, obtains customer consent, creates service team tickets, locks the case, monitors resolution via event streams with a 96-hour escape hatch, and auto-resumes to deliver the final answer. Owned from architecture and LLD through to code and testing. Part of a larger SQIR initiative across 10+ AWS services.
10–15 min
manual process → zero human intervention
10+
AWS services in scope (DynamoDB, RDS, CloudFront, SNS, S3 and more)
Built internally at AWS
API Catalyst
poc - evaluated for adoptionAI-powered discovery tool that takes a natural language query from a microagent builder, searches 2,861+ onboarded AWS APIs, returns relevant matches for their specific use case, and verifies real-time platform onboarding status. Built a working prototype in 7 days, presented at the IN Together Summit Hackathon (April 2026), demoed to senior TPM leadership.
2,861+
APIs searchable
7 days
POC to live demo
Portfolio Projects
Built in public. Designed to scale.
Self-directed production-grade builds. Each project solves a real problem and is designed to be extended into a product.
Nexatel AI Support Agent
pending bedrock accessA production-grade GCC telecom support agent built on AWS Bedrock Agents. Four IAM-isolated action groups, RAG over S3 Vectors, Bedrock Guardrails, API Gateway with WAF, and full CloudWatch observability. Navigated a regional infrastructure failure, two simultaneous AWS account verification gates, and a compliance correction mid-build. All documented transparently.
More projects being added continuously. Next up: WPS Payroll Compliance Tool, Agentic RFP Generator, AWS Cost Anomaly Explainer.
Flagship Project
Nexatel - a GCC telecom support agent, built to show the whole architecture, including where it broke.
A self-directed portfolio project on AWS Bedrock: four IAM-isolated action groups, a retrieval-augmented knowledge base, guardrails, and a full production-style edge. Plus the real story - a regional infrastructure failure, two platform verification gates, and a compliance correction, all handled mid-build.
Open case file